Applegarth Healthcare Ltd is registered with the Care Quality Commission to provide personal care with or without nursing to residents within our home.
Aims of this notice
We are required by law to tell you about your rights and our obligations regarding our collecting and processing of your personal information, which you might provide to us. We have a range of policies and procedures to ensure that any personal information you supply is only with your active consent and will always be held securely and treated confidentially in line with the applicable regulations.
What personal information do we collect about service users
As a registered care provider, we must collect some personal information on our service users, including financial information, which is essential to being able to provide effective care and support. The information is contained in individual files (manual and electronic) and other record systems, all of which are subject to strict security and authorised access policies. Personal information that becomes inactive, e.g. from enquiries or prospective users who do not enter the service is also kept securely for as long as it is needed, before being safely disposed.
How we collect information
The bulk of service users’ personal information is collected directly from them or through form filling. This is mainly manual but may be collected electronically for some purposes, e.g. when you contact Applegarth Healthcare via our website.
We might continue to build on information provided on enquiry and referral forms, such as needs assessments, which are essential to creating care and support plans.
What we do with personal information
All personal information obtained on service users is used only to ensure that we provide a person-centred service which meets all regulatory standards and requirements. It will not be disclosed or shared for any other purpose.
How we keep your information safe
As already stated, the service has a range of policies that enable us to comply with all data protection requirements. These include:
- Computer Security
- Confidentiality of service users information
- Consent to care and treatment
- Data Protection – GDPR
- Record keeping
- Information governance under the General Data Protection Regulation
- Protecting Personal Data under the General Data Protection Regulation
- Service Users access to records
- Sharing information with other providers
We only share the personal information of service users with their consent on a “need to know” basis and observe strict protocols whilst doing so. Most of the information that is shared is with other professionals and agencies involved with care and treatment.
The only exceptions to this general rule would be where we are required by law to provide information e.g. to help with a criminal investigation. When we notify the local authority of a safeguarding matter of the Care Quality Commission of an incident, we ensure that all the information is treated in confidence.
Where we provide information for statistical purposes, the information is aggregated and provided anonymously so there is no privacy risk involved in its use.
How long we keep information
There are strict protocols in place that determines how long the company will keep the information, which are in line with the relevant legislation and regulations.
How we keep our privacy policies up to date
The staff appointed to control and process personal information in our company are delegated to assess all privacy risks continuously and to carry out comprehensive reviews of our data protection policies, procedures and protocols on an annual basis.
Our Registered Office is at:
Applegarth Healthcare Limited
243 Newtown Road, Carlisle, Cumbria, CA2 7LT
Usage of this website
By using this website, you agree to be bound by these conditions of use which are governed by and will be interpreted in accordance with English courts. We reserve the right, at any time and without notice, to revise these conditions of use. Any changes will be posted on this website and your continued use of the website will signify your agreement to these revisions. By using the website you agree to the use of any personal data that Applegarth Healthcare Ltd may hold in accordance with the privacy statement.
The content of this website is for general information only and does not constitute advice or opinion. Whilst we take care to ensure that the information we give is accurate, we do not in any way warrant or guarantee its accuracy or completeness. Your use of the content, for whatever purpose, is at your sole risk. You must seek specific advice in relation to your own needs. You may not, without prior written consent from us, create a link to this website from any other website.